If you have experienced any problems in the process, the best beginning approach that we have to take here is the following.
We need the results of ecinfo which you will find from the EasyCopy installation directory
- Linux: /usr/local/easycopy/ecinfo
- Windows: c:\Program Files\EasyCopy\EasyCopy 9.2\ ecinfo
Execute the script at the failing machine.
Send the result (ecdump.tar.Z) to firstname.lastname@example.org
When we have had a chance to analyze that information, we can proceed in a more directed basis.